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Client Satisfaction and Feedback

Client satisfaction is very important to us and we regularly conduct surveys and evaluations. To help us continue to improve our services, we encourage you to provide us with your feedback.

Our Client Contact Centre officers are here to answer your inquiries, Monday through Friday, from 8 a.m. to 5 p.m. We are committed to responding to requests the same day they are received.

Toll-free telephone: 1-855-997-3300 (Canada and United States)
Local telephone: 819-997-3300
Fax: 819-997-1993
E-mail: Bureaudelatraduction.TranslationBureau@tpsgc-pwgsc.gc.ca

Survey

You can also provide us with your feedback via our ongoing survey. The system ensures full confidentiality by removing your name from the information submitted. This is why you need to enter your contact information in the questionnaire if you would like a Bureau representative to call you back.

Please select one of the short questionnaires below to give us your feedback. Your participation will remain entirely confidential.

Before you begin, we wish to thank you for taking a moment of your time to tell us:

• Your level of satisfaction and comments on the translation, terminology and interpretation services offered by the Translation Bureau
• Your comments on TERMIUM and our language tools
• Your comments on our Web site